Stay up to date with post-pandemic trends for the technology sector
What are the post-pandemic trends? Since the first case of COVID-19 was confirmed in the State of São Paulo! technology companies from different parts of the country have had to adapt to comply with municipal and state decrees established by the government.
In addition there were some impacts
Challenges in the technology market! such as directions! in addition to offering even higher quality service to retain customers.
In this context! a constant question among teams is related to post-pandemic trends. In this material! we present some of them. Continue reading and find out more!
Digital self-service
Previously! self-service was specifically aimed at the utilities and/or food sectors. However! with the outbreak of the pandemic! companies from a wide range of sectors saw the need to implement this solution! so that there engineer data would be as little contact as possible between professionals and customers.
Among the main decrees issued
Municipal and state governments! remote work was certainly the most felt. For this reason! there was a need to adapt processes! policies and tools that could bring greater comfort and quality of life to employees! as well as offer support so that activities could be carried out without difficulties.
In the post-pandemic period! for 96.7% of people ! continuing exceeding expectations in customer experience: tips and more tips to operate from their own homes will be a differentiator when choosing a new company. Furthermore! according to the same mobile lead study published by G1 and carried out by Workana! 94.2% of people with a formal employment The continuous search for contract want to continue in this type of work.