It’s been a while since I published a post about frequently asked questions . Now that I have to create a section on both Quondos.com and Quondos.de (if it’s time for me but you know the saying, don’t y t’s a perfect time to go into more detail on the subject.
FAQs Photo rights by Fotolia
Within the context of FUD, I also mentioned the importance of frequently asked questions. Creating a FAQ section (Frequently Asked Questions), as it is also commonly called, helps to generate trust on the one hand and reduces customer service costs on the other. At the time, I said that a good number of questions could be 10-20.
In the end,
this depends on the type of business you have created and the number of questions that may arise. The important thing is to have a good organization, so it is advisable to make use of the following sectionsFrequently asked questions related to paymentsNot everyone has access to the internet. This audience is automatically ruled out because you won’t be able to sell to them online no matter how hard you try. Then there are active users, of which there are about 37 million in Spain, but according t updated 2024 mobile phone number data o the latest IAB study from 2013, only 13 million buy online . When you answer the questions, you are addressing them.
Price :
This is an easy one. How we build and develop relationships much does your product cost? Put the price including VAT, marking that taxes are already included. There should be no doubt here. If there are add-ons that have an additional consumer data price, separate the packages so that it is 100% clear what the product buys and especially what it does not.
Payment methods :
Paypal, card payment and bank transfer are ideal. The latter option requires a bit more management, which is why many people rule it out. Most buyers will pay by card. Depending on the type of business
Frequently asked questions related to product delivery
Another of the main concerns of a person who wants to buy online are issues related to the logistics part of delivery.
- Delivery time : Here you should indicate the estimated delivery days. It is important that you speak in terms of working days to show the shortest possible time frame. Sometimes this can be a decisive criterion that influences the decision-making process.
- Shipping cost : In a well-optimized online store, this information should appear even without scrolling. Along with delivery time, shipping cost is a piece of information that matters, especially for products where there is a lot of competition between different e-commerce sites.
Handling returns and complaints – selling is the “easy” part compared to dealing with returns and complaints. Something will always go wrong. A customer wants to see here that there will be no problems when the purchase does not meet expectations.