Sign up for a prerelease environment
Sign up for Why do you need a prerelease org? It’s a test environment with. New release features enabled. Allowing […]
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Level up today
Level up today The summer ’24 salesforce release. Sandbox preview window is around. The corner. Note the dates now so
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What is speech analytics and why use artificial intelligence in customer conversations?
Speech Analytics technology for call and contact centers has been enhanced in recent years by advances in artificial intelligence. This
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Customer Service Solution: Improving the Customer Experience
In today’s digital age, customer service has become a fundamental pillar for Customer Service Solution: Improving the success of any
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The Importance of Customer Service in Vehicle Dealerships
The shopping experience as a priority For many The Importance of Customer customers, purchasing a vehicle is a significant and
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CRM Automation: Data Integration, Benefits, and Tools
What is crm automation? Crm automation is a logical step in using customer relationship management tools . With the right
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Why are touchpoints important for user experience?
Each touchpoint is essential to improve the customer’s shopping and service experience. Tracking interactions helps improve the performance of sales
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What are touchpoints and how to optimize them to improve the customer experience?
What are touchpoints? The term ” touchpoint ” is frequently used in the chinese overseas america database marketing and sales
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Future of Digital Work: Software Solutions for SMEs and the Self-Employed
The world of work is very dynamic and changing rapidly at the Future of Digital Work: Software same pace as
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Integrate digital and telephone customer service channels
The digital Integrate digital and telephone transformation of your organization goes far beyond the acquisition of a few tools; it
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MDM or Mobile Device Management: What it is and why it’s important
.MDM stands for “ Mobile Device Management .” It refers to a set of technologies, tools, and processes used to manage, secure,
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Corporate Mobile: Benefits and Policies for its Implementation
The benefits Corporate Mobile: Benefits and Policies include faster communication, closer collaboration between teams, and more. Below, we detail them: