Best way to manage Now let’s imagine that we are your company’s customer and that during the purchase process, we had a problem. We called the person in charge to ask questions and got the answer: “I don’t know what happened. Didn’t John tell you anything? Oh, that John! But it’s okay, because I’m going to find whoever did this to you.” After all, what was the message conveyed by this simple comment? The customer would hang up the call and best way to manage consider whether that was really the place to do business. Let’s talk about it.
In the corporate world
we often come across complaints, justifications croatia phone number list and accusations about why something was not done. Whether it was good service, minimal service, proactive contact with a customer or contact that the customer himself requested, or something that needed attention but was ignored without any explanation. There are thousands of cases every day that exemplify behavior that does not match the strategies and needs of companies. We are talking about focus, but not on the solution.
Focusing on the problem maintains
the victimization view, that everything tips and key criteria to conspired to make it not work out , or even justifications such as “we have people here who are not together for the same purpose” or “we are without support”. Looking for someone to blame and excuses is an attitude that puts energy into discussing the wrong thing.
We keep going around
observing and pointing out what happened, without turkey numbers database actually being able to solve it. On the other hand, when we think directly about the solution, we start with the predisposition to understand what happened, solve it and even avoid a similar occurrence in the future. Focusing on the solution enables people to think differently and objectively, in search of resources to act with greater authority and energy. And this ends up enhancing the solution.
And what would the same service be like when the focus is best way to manage on the solution? “I’m sorry about what happened, Mr. [name]. Let me understand better what happened so I can help you. We will resolve it in the best way possible and as quickly as possible.” How about now?
Why is looking at the solution important?
Every organization needs to be careful about how it is seen and understood by its customers and employees. Many times, despite all the work done by marketing and advertising professionals, the image ends up being damaged by negative attitudes rooted in the company’s culture. It seems harmless to complain, or even fun to say that something wrong was done by someone else, that you don’t know anything, etc. However, this attitude on a large scale creates confusion between what the company says and what it does. We call this “confusion” organizational schizophrenia (*), which generates demotivation, lack of commitment and a dissemination of negative concepts that will only affect more and more people within the corporate environment, and will directly influence its customers.
When there is a contradiction between
what is said and what is practiced, credibility is lost. And the result of this is reflected in the number of sales, the number of dissatisfied customers and complaints. Want an example? A company advertises a fantastic promotion. And the claim is based on helping best way to manage the consumer achieve their dream with that purchase. The person goes to the company ready to make their dream come true, but no one welcomes them with the same enthusiasm as advertised, and they even leave them waiting, because the employees are talking in the back of the store. The frustration is immense and immediate. And, unfortunately, this is much more common than you might think.