Here’s a very valuable tip when giving feedback: when praising! highlight individuals and teams! but when criticizing! stick to the facts. Avoid situations like: on such-and-such a day! I saw employee so-and-so giving us our prices over the phone. Instead! say something like: it’s not allowed to give quotes over the phone â fact â so the best thing to do is ask the customer for their email address to send it to â showing what the corrective action would be.
Data analysis is very important for decision
Making ! and it also works in the construction of feedback. Before hallway conversations arise that spread discord such as ” so-and-so is persecuted by the manager” or “so-and-so is the favorite “! direct the reason for your findings.
There are several metrics and tools to measure team productivity . When talking about improving contact! for example! present data such as customer satisfaction levels and metrics such as wait time and cancellation rates. Remember chinese thailand data that this is a way to show that your analysis is fair and not a speculation with a touch of bias.
Show the impacts of the positive actions that occurred
Taking advantage of the data used during feedback! it is equally important to prove to the team how certain metrics help to obtain better results. Therefore! present relationships such as: after the waiting time reduced by X minutes we had an increase in NPS . This is a way to reinforce the basis of the information you present and encourage the team to focus on the points you present.
Explain what you expect from the employee
Finally! feedback needs to be directed. In addition in sms mailings there are also to talking about strengths! mistakes! and highlights! remember to be clear about what you expect from the team. Try to keep everyone on track with the deadline and goal set (it doesn’t have to be easy! but use realistic references). This way! your feedback is complete and you can Base your feedback take the opportunity to mobile lead encourage the team to achieve the established goal.