we talked about consumer experience and how it can directly impact your company’s success. This is because emotions, when involved, create bonds of affection between people. And a relationship tends to be more lasting and loyal. So, there’s nothing more advantageous than creating conditions so that the customer has the best possible experience, one that they can remember for a long time, tell their friends about and perhaps repeat many times.
When a customer experience becomes
positive and Generate Extraordinary Service egypt phone number list exceptional, your business tends to have:
Greater willingness of consumers to participate, giving suggestions and making comments, generating relationships ;
Improvement in the brand and company image among consumers, generating more trust and loyalty ;
More information from consumers to direct accurate actions and review processes, ensuring better quality and effectiveness ;
Free advertising from satisfied people’s
comments on social media and word of mouth ;
High return and recommendation rate, becoming real indexes;
New business and additional sales , based on trust in the relationship;
Quality generating more satisfaction
which generates loyalty. Which generates profitability (¹).
lass=”yoast-text-mark” />>A good experience is about “selling” the right head of data and analytics consulting benefits, Generate Extraordinary Service differentiating what the customer. Will experience in their eyes, and actually delivering what was proposed. It’s not just about price, it’s not just about materials, it’s not just about durability. It’s the sum of these and other elements that are stored in the customer’s memory that make them understand how good or bad their experience is.
We should give Jan Carlzon some credit
Jan Carlzon is a Swede who has worked extensively taiwan lead as a CEO of airlines in Europe. From 1981 onwards. He served as chairman and CEO of SAS Group. The holding company for the national airlines of Denmark. Norway and Sweden. Better known as Scandinavian Airlines System. Where he began a revolution in customer experience.
He devised the “moment of truth”
to designate the moment when a customer comes into contact with front-line staff, when they form their image of the company, and it is based on this experience that they will or will not seek out its services again.