See your company In the corporate world, there is a lot of talk about adding value to a product or service. Adding, by definition, is bringing together. Moving forward, value would be usefulness, importance, consideration (*), and in practice, adding value would be being able to attribute importance to something. Making this importance, this value, perceptible to the customer is the biggest challenge for all companies, always. And how can we ensure that the benefits are perceived upon delivery, in a way that leaves a positive mark on their experience?
Solving the problem is the focus
There are many studies conducted to understand czech republic phone number list why see your company consumers choose one brand over another. There are explanations, of course, but for consumers, it is really easy to define: “I choose what solves my problem”.
We choose what will bring us the greatest
possible number of benefits, within the context in which we find ourselves, and that solves what bothers us. Everything we choose is directly related to our need and seeks to meet it. Eliminating some “problem. Be it the need to have something, or to solve something that is broken. Missing or preventing us from making us happy.
And how is the added value perceived by my customers?
When we provide customer service. We notice that answering a question from a comnews every day see your company more and more. Sometimes. This demand comes in the form of a complaint. What do they think the company is delivering? While this may seem like a problem at first, on the other hand, it may be an opportunity for new sales, partnerships or discoveries that can boost your business. Three points are important to make the most of these situations:
identify what the customer needs;
understand how he uses what you deliver;
understand what his expectations are turkey numbers database regarding what will be delivered.
People want a car but above al
they want the time savings it represents. The company delivers the car; the customer receives convenience and time, and they expect everything to stay that way.