Do you know what the main consumer rights are? So, understand how they work so you don’t make mistakes when interacting with your customers.
2.1. Patrimonial and moral damages
According to the Civil Code, in articles 186 to 188, damage is a form of loss that someone may suffer, either through omission or through the action of an agent resulting from the violation of a right. This can happen consciously, that is, voluntarily, or through negligence, when the company acts recklessly.
This means that there is often
Liability even when there greece email list is no fault, especially in consumer relations. Furthermore, there are situations in which the damage. May be exclusively moral, such as when a company enters a customer’s name in crit protection agencies when the debt does not exist or is being paid.
In all cases, it is essential that the damages suffer by consumers (individual or collective) are repair. This may happen in the case of products or services that are shown to be defective, even if the company had no intention of producing, serving incompletely or inefficiently.
Supplier’s liability
As you have seen, service agb directory or product suppliers are responsible for the quality of the items they sell. In other words, they ne to respond when problems cause the product or service to become unsuitable or inefficient.
It is worth remembering, however, that the right is limit. In other words, it has a defin duration and has a series of rules to be a complete guide to building and developing valid. For example, if the item is us in a way other than what was plann, the warranty will no longer be mandatory.
Legally, the Consumer Protection Code (CDC) guarantees that the customer has up to 30 days to make a complaint about an item that is not durable.