If this does not happen, the consumer will have the option of exchanging the item for another one without the defect, receiving a discount on the amount to purchase another product, or canceling the purchase and receiving the full amount back.
To what is indicat on the packaging or other type of offer, it is possible to ask for a discount, the full supply of what was promis or even the replacement with another item identical to what was offer.
In the case of services that
Show quality problems, the consumer may demand that the service be perform again at no cost, a discount on the price or a full refund of the amounts paid.
2.5. Offer
Although a company can freely france email list make its offers, it is necessary to be very careful, as they will ne to be fulfill. Therefore, institutions are requir to convey information about products and services in a clear, precise and correct manner, showing the main characteristics. If there is any risk to the consumer’s health, it is also necessary to issue a warning.
If this is not done or the company fails to comply with what was offer, it is possible to demand that the offer be fulfill in full, choose a product or service that is equivalent, or even the return of everything that was paid, with monetary correction.
It is worth remembering that case law
Shows that not every offer and activity decrease due to must necessarily be fulfill. In the case of a clear error, when the advertis price differs greatly from market reality, the institution can defend itself by showing that the consumer act in bad faith, since the error was evident.
This often happens agb directory when the difference is in commas, as in the case of a smartphone pric at R$4,400.00 having a promotion advertising the price as R$44.00.